FAQ

1. Ordering & Payment Security

Q1: How do I place an order?
The ordering process is simple and straightforward:

Select Products: Browse our catalog and add the products you want to your shopping cart.

Enter Information: Go to the checkout page and enter your accurate shipping address and contact details.

Secure Payment: We accept major credit cards worldwide (Visa, Mastercard, American Express, Discover, etc.). All transactions are processed through a secure encrypted payment gateway.

Confirm Order: After successful payment, you will receive a confirmation email, and we will begin processing your order.

Q2: Is my payment information secure?
Absolutely secure. Protecting your privacy and financial information is our top priority. We have implemented a dual-layer security system:

Global Financial Standard: Our payment platform is PCI-DSS certified, ensuring the highest level of payment data security.

Bank-Level Encryption: Using SSL/TLS encryption, your credit card details and other sensitive data are locked during transmission. Even our backend staff cannot view your private information, ensuring a completely safe shopping experience.

2. Order Fulfillment & Delivery Time (U.S. Direct Shipping Advantage)

Q3: Where does my order ship from and how long will it take?
All products are shipped from our U.S. warehouse, ensuring product quality and efficient processing.

Order Processing: After confirming the order (typically within 12 hours of payment), we will complete sorting and hand the package to the logistics company within 2 business days.

Estimated Delivery Time:

U.S. Domestic Orders: Enjoy fast shipping with a standard delivery time of 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination and local logistics speed.

3. Customs & Import Tax (All-Inclusive Service)

Q4: Do I need to pay additional customs duties or taxes upon delivery?
No. To make your cross-border shopping as seamless as local shopping, we implement an all-inclusive pricing policy:

All Taxes & Fees Included: The total amount you pay at checkout covers the product cost, international shipping, and any potential import duties and VAT for your destination country.

Zero Hidden Fees: You won’t need to pay any additional customs or courier fees upon package arrival. We handle all customs and tax procedures for you.

4. Order Tracking & After-Sales Service

Q5: How can I track my order’s shipping status?
We offer full transparency with real-time tracking services:

Email Notification: After your order ships, we will send you a tracking number via email.

Account Inquiry: You can log in to your account and view the real-time tracking status under "Order History."

Official Tracking: You can use the tracking number to check the location and estimated delivery date on the carrier’s website (e.g., UPS, DHL, FedEx).